Privacy Policy

1. Introduction

Welcome to Kshema (“we”, “our”, “us”).

Kshema is a WhatsApp-based family safety coordination platform that enables adult children to stay connected with their parents through alerts and check-ins.

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

By using our website and services, you agree to this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services.

2.1 Information You Provide

• Parent phone number
• Subscriber (child) phone number
• Emergency contact phone numbers
• Name (if provided)
• Email address (if provided)
• Subscription and payment information (processed via third-party providers)

2.2 Automatically Collected Information

• Website usage data (IP address, browser type, device information)
• Basic analytics data
• WhatsApp interaction logs necessary for service functionality

2.3 Sensitive Information

Kshema does not collect or store detailed medical records. Any safety-related alerts processed are limited to the minimum information required to notify designated contacts.

3. How We Use Your Information

We use your information to:

• Send alerts and check-in notifications
• Notify emergency contacts
• Manage subscriptions and billing
• Provide customer support
• Improve service performance
• Prevent misuse and ensure security

We do not sell, rent, or trade your personal information.

4. Third-Party Services

We rely on trusted third-party providers, including:

• WhatsApp Business API infrastructure
• Payment gateways (such as Razorpay, Stripe, or similar providers)
• Cloud hosting providers

Messages are transmitted through WhatsApp infrastructure. We are not responsible for WhatsApp’s independent data policies.

Payment information is processed securely by third-party payment providers. We do not store full card details.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure hosting environments
• Restricted internal access
• OTP verification for number changes
• Data access controls

However, no online platform can guarantee absolute security.

6. Data Retention

We retain user information:

• While the subscription is active
• For up to 90 days after cancellation for operational or legal purposes

Users may request deletion of their data by contacting us.

7. Your Rights

You may:

• Request access to your information
• Request correction of inaccurate data
• Request deletion of your account
• Withdraw consent at any time

To exercise these rights, contact us at the details below.

8. Children’s Privacy

Kshema is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected in the “Last Updated” date above.

10. Cookies Policy

• We use essential cookies to operate the website.
• We may use analytics tools to understand user behavior.
• You can disable cookies via browser settings.
• Disabling cookies may affect functionality.

11. Contact Us

Email: care@kshema.life
Company Legal Name: FlowEazy Software Solutions LLP
Registered Address: Bangalore, INDIA